Service Operations are Fragmented
Most organizations run separate platforms for:
Disconnected Systems
Tickets, knowledge, and workflows live in separate tools with no unified view.
Slow Manual Triage
Agents spend hours routing, copying, and escalating instead of solving problems.
Lost Institutional Knowledge
Solutions are buried in email threads and individual memory, never captured.
IT Service Management
Customer Support
Knowledge Management
Automation
Analytics
AI That Thinks, Acts, and Resolves
Wavity’s Agentic AI continuously analyzes service activity, identifies patterns, and executes resolutions autonomously.
Agentic AI Workflow Automation
Wavity goes beyond automation, it’s Agentic AI understands context, makes decisions, and autonomously adapts workflows from intake to resolution.
Autonomous Ticket Resolution with Agentic AI
Wavity’s AI agents understand context, detect patterns, and resolve issues autonomously, delivering accurate fixes instantly.
Self-evolving knowledge base powered by AI
AI-generated knowledge base that continuously builds and refines itself from tickets and interactions.
Dynamic Workflow Optimization through Agentic AI
Wavity’s Agentic AI continuously analyzes workflows, identifies bottlenecks, and autonomously optimizes and executes smarter process paths in real time.
AI-Driven Ticket Generation & Proactive Prevention
Agentic AI predicts and prevents issues by detecting anomalies, correlating signals with active tickets, and proactively guiding users before problems escalate.
Advanced Sentiment & Context Awareness via Agentic AI
Wavity’s AI understands user sentiment and urgency in real time, intelligently prioritizing and routing tickets based on human context, not just rules.
One Platform for All Service Operations
Ticketing Engine (Warehouse)
Manage internal IT and customer support from one system.
AI Service Automation
Automate service workflows with zero-code automation.
Service Analytics Engine
AI-driven insights across all service channels
Multi-Channel Intake
Our AI agents integrate with CRMs, ERPs, and productivity apps, unifying workflows and maximizing output
No Cost, No Effort Mobility
With Wavity's Mobile-First infrastructure, you can easily access all our solutions within a single Mobile App.
Replace Multiple Service Platforms
Stop paying for multiple different tools that don't talk to each other. Wavity replaces your entire service ops stack with one unified, AI-powered platform.
Legacy Platforms vs Wavity
A direct comparison of what you get with traditional service tools versus the Wavity unified AI platform.
Operational Outcomes That Matter
Organizations implementing AI-driven Service platforms often experience measurable gains from day one.
Ticket Triage Automation
AI handles the volume classifying, routing,and resolving without any manual triage.
Resolution Speed
Faster resolution speed across IT services, customer support, and HR requests.
Ticket Deflection
Self-service AI deflects tickets before they ever reach a human agent.
See why businesses trust our AI
AB
Wavity help and Service desk provides multiple types of benefits. Reporting and analytics functions will provide you with the overall picture of support, and through the customizable dashboard, employees can select and raise the tickets easily, with no extra manual effort required to know the status of tickets. The support Operation Team is able to meet the SLA and able to provide the best support in a timely manner.
Abhishek B.
SS
Tracking enrollment for employees of our clients was major challenge. We used to have to rely on email and paper enrollment form processing. We were missing emails and losing track of emails. With the implementation of the Wavity ticketing system, the overall management of enrollment process has been streamlined in our office. We do not miss on enrollments and that in turn has cut down our processing times and saved us many hrs every month.
Sunny S.
...AND EXPERTS
We move beyond best practices to make sure everything you do with us is safe and secure, from access to policies to the data flows through your work
